mk33 Privacy Policy

Intro Purpose of This Policy

mk33 is a platform providing football betting and online casino services to players in Myanmar. We are committed to handling the personal data you provide while using our platform with honesty. This Privacy Policy ("Policy") sets out what data we collect, how we store it, who we share it with, and what rights you have over your data.

By continuing to use our services, you are considered to have accepted the terms of this Policy. If any part of the Policy is unclear, you can contact us at [email protected] with any questions.

1 Account and Verification Data

When you open an account at mk33, we collect the following information—

• Full name (first name and last name)
• Date of birth (to verify that you are 21+)
• Contact phone number and email address
• IP address and device type at the time of login

2 Financial Transaction Data

When you make a deposit or withdrawal, we process the transfer verification details required through KBZPay, Wave Money, AYA Pay and CB Pay. We do not store full card or mobile banking data — financial data is handled by the respective third-party service providers.

3 Gaming Activity Records

We retain records of the games you play, bet amounts, playing time, and bonus claim history. This data is used for fair play verification and to provide services suited to your preferences.

4 Technical & Device Data

To keep the platform secure, we automatically collect cookies, access logs, and browser information. This data helps detect and prevent unauthorized access and fraud.

5 Service Delivery

Your data is used for the following purposes—

• To process account creation and verification
• To handle deposit and withdrawal transactions
• To distribute bonuses, VIP rewards, and promotions
• To provide Live Chat and email customer support
• To carry out fair play checks

6 Security & Fraud Prevention

mk33 secures data transmission with SSL encryption. We analyze access patterns to detect and block unauthorized access, financial fraud, and account impersonation.

7 Responsible Gaming Support

We review playing patterns, and if we suspect a player may have a problem gambling issue, we take action in line with our Responsible Gaming policy. This is done solely to protect player wellbeing and is not driven by any commercial purpose.

8 Communications & Promotions

Where you have given consent, we may send you bonus offers, gaming activity summaries, and platform updates. If you no longer wish to receive these, you can opt out from your account settings or contact us at [email protected].

9 Sharing with Third Parties

We never sell, rent, or trade your personal data. Data may be shared with third parties only in the following cases—

• Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) — to process financial transactions
• Game technology providers — to operate the games on the platform
• Security services — services that handle fraud prevention
• Legal requirements — situations where disclosure is required by court order or official legal request

Data shared with these parties is intended solely for them to perform their services, and they are instructed not to sell it for any purpose.

10 International Data Transfers

Game servers and technical support services may be located outside Myanmar. Where data transfers take place, we put in place data protection agreements before proceeding.

11 Data Retention Period

We retain your data for as long as your account is active, and delete or anonymize it once your account is closed and any legally required retention period has ended. Financial records are kept in accordance with legal requirements.

12 Technical Security Measures

The mk33 platform has the following protections in place for data security—

• SSL encryption via HTTPS / TLS — data is encrypted in transit
• Database encryption — data is also encrypted at rest
• Two-factor authentication (2FA) available for account login
• Access controls and ongoing cybersecurity monitoring
• Staff with access to data receive dedicated training

13 Cookies Policy

We use cookies to remember your session (session cookies) and to analyze playing patterns (analytics cookies). You can reject cookies from your browser settings, but some services may be limited as a result.

14 View, Edit and Delete

You have the following rights regarding the data we hold—

• Right to Access — You can view the data we hold about you
• Right to Rectification — You can correct any data that is inaccurate
• Right to Erasure — You can request deletion of your data within the limits of legal requirements
• Right to Restriction — You can request that we limit how we handle your data
• Right to Portability — You can request your personal data in a portable format

To exercise any of these rights, contact us at [email protected]. We will act on your request without restricting your account while it is being handled.

15 Right to Object to Marketing

You can object to data processing used for targeted advertising. Doing so will stop us from sending you bonus-related communications, while the platform service itself will continue as normal.

16 Minimum Age Requirement

mk33 services are available to users aged 21 and above only. We do not intentionally collect data from anyone under 21. If you believe a minor's data has been submitted to us, please notify us immediately at [email protected] — that data will be deleted right away.

17 Policy Amendments

We may update this policy to reflect service expansions or changes in regulations. For significant changes, we will notify you via your account contact details at least 30 days in advance. Continued use of the platform after a policy change means you accept the updated policy.

The latest version of this policy will always be available on this page. For any questions about the policy, you can reach us at [email protected].